Returns Policy

AVAILABILITY
We try to keep the-absorber.co.uk as up to date as possible but cannot guarantee that particular product will always be available. If we can't supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.

All offers are available while stocks last. If we are unable to supply a product you have ordered, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you the money you have paid for it.

DELIVERY
The Absorber UK delivers to destinations inside and outside the UK. You will be notified of the delivery costs automatically before you confirm your payment.

Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should advise you the charges due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and The Absorber UK is not responsible for them.

If these local import/custom charges are refused or not paid by the customer, then the item could be returned to The Absorber UK or possibly destroyed if too expensive to return. Please note: If this happens, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to The Absorber UK.

UK DELIVERY COSTS
UK Orders are despatched by Royal Mail (standard) £3.79 per order.

We will make every effort to deliver within the time stated on the-absorber.co.uk but we will not be liable for any loss caused to you by late delivery.

If the Products are not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid. Please note that while items sent by Royal Mail usually arrive within 2-4 days, Royal Mail stipulate that only items still not delivered after 15 working days can be officially classified as lost.

Please Order from The Absorber UK with enough time to prevent any loss or disappointment resulting from the delivery time as The Absorber UK cannot be responsible for this.

This does not affect your statutory rights as a consumer.

RETURNS
We believe that you will be delighted with your products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible. Please note that product returns are not able to be accepted in person at our office address.

UNWANTED PRODUCTS
Our policy is to ensure that you are satisfied every time you place an Order with the-absorber.co.uk If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 30 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P).

We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.

You will only have to pay for the return postage of the Products.

FAULTY PRODUCTS
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.

In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

RETURNING UNWANTED or FAULTY PRODUCTS
Please contact us by telephone +44 (0) 7971551760 or email sales@mjmarinesolutions.com to inform us of your wish to return Products.

We may allocate you with a returns code which should be included with the package to improve processing of your return.

We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service.

Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery.

You will be responsible for the returned Products until they reach us.

Unwanted Products - European Distance Selling Regulations (DSRs)By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within seven working days of the day after receipt of the order.If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number:

by email : sales@mjmarinesolutions.com
by telephone : +44 (0) 7971 551 760

We will then arrange for you to be refunded accordingly.Where you are cancelling your order within this cooling-off period we will refund the cost of the item and the cost of sending the item to you as follows: Where you are returning an item that was part of a larger order, we will refund any specific delivery charges that you incurred for that item over and above our Standard Delivery rate.